Monday Tirades

Okay, this makes me sound VERY rude,and small minded,and "politically incorrect", but you have to excuse me. I'm from the south andI either dont know any better,or am too backwards to fake that I care! (as any one who even TRIES to argue this,does)
I am soooooooooooooo sick of the companies that I chose to buy products from,outsourcing their CUSTOMER SERVICE jobs to other countries. Sprint,and now HP!!! If I am having a problem with my computer, to the point where I am calling and waiting on the phone for 30 minutes....I WANT TO UNDERSTAND THE PERSON WHO I EVENTUALLY GET A CHANCE TO TALK TO!!!!
....who are the companies REALLY thinking about when they outsource these jobs? We all know it isn't the well being of the prospects wanting employment, but .....are they thinking about their customers either?